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Privacy Policy

PRIVACY POLICY

Effective Date: April 30, 2026

1. INTRODUCTION

Globlix ("we," "our," or "us") is committed to protecting the privacy and security of the personal and corporate information of our users, clients, and partners ("you" or "your"). This Privacy Policy outlines our practices regarding the collection, use, disclosure, retention, and protection of your information when you visit our website (globlix.in) and utilize our strategic trade aggregation, compliance, logistics, and digital launchpad services (collectively, the "Services").

This Privacy Policy is published in compliance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as applicable in India).

By accessing our website or utilizing our Services, you expressly consent to the collection, processing, and disclosure of your information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

To provide comprehensive export-import execution and aggregation services, we may collect the following categories of information:

  • Personal Identification Information: Name, email address, phone number, job title, and physical address of authorized representatives.

  • Corporate & Trade Information: Company name, nature of business, Import Export Code (IEC), GSTIN, PAN, Director Identification Numbers (DIN), supply chain details, product catalogs, pricing structures, and manufacturing capacities.

  • Financial Information: Bank account details, Letter of Credit (LC) documentation, trade transaction records, billing addresses, and payment instrument details necessary for facilitating trade finance and service billing.

  • Compliance & Regulatory Data: Documentation required for RCMC, APEDA, BIS, Oeko-Tex certifications, shipping bills, and government incentive claims (e.g., RoDTEP, Duty Drawback).

  • Technical & Usage Data: Internet Protocol (IP) address, browser type, operating system, website browsing patterns, referring URLs, and interaction data collected through cookies and similar tracking technologies.

3. METHODS OF COLLECTION

We collect data through the following methodologies:

  • Directly from You: When you register on our portal, submit consultation forms, provide documents for compliance/customs clearance, or correspond with our team.

  • Automated Technologies: As you navigate through our website, we may automatically collect Technical Data via cookies, web beacons, and server logs.

  • Third-Party Sources: We may receive data from background check agencies, credit rating agencies, partner Custom House Agents (CHAs), logistics partners, and public government portals to verify compliance and mitigate risk.

4. PURPOSE OF DATA PROCESSING

We process your information strictly for the following lawful purposes:

  • Service Delivery: To execute trade aggregation, manage freight pooling, process customs clearance, and facilitate international market onboarding (e.g., Amazon Global, B2B matchmaking).

  • Regulatory Compliance: To file applications on your behalf with the Directorate General of Foreign Trade (DGFT), Customs Authorities, tax departments, and other statutory bodies.

  • Financial Transactions: To process payments, structure secure payment terms, and facilitate trade finance operations.

  • Communication: To provide updates on shipment statuses, regulatory changes, policy updates, and respond to your inquiries.

  • Business Improvement: To conduct data analysis, optimize our Aggregator Engine logistics routes, and improve the user experience on our digital platforms.

  • Risk Mitigation: To prevent fraud, ensure secure Letter of Credit executions, and enforce our Terms of Service.

5. DISCLOSURE AND SHARING OF INFORMATION

Globlix does not sell or rent your personal or corporate data. We may disclose your information to third parties only under the following circumstances:

  • Service Providers & Trade Partners: We may share necessary data with our empanelled network of CHAs, freight forwarders, shipping lines, insurance providers, and international marketplace operators to execute your export-import requirements.

  • Government & Regulatory Authorities: We are obligated to share required trade data with customs departments, DGFT, GST networks, and other governmental bodies as mandated by domestic and international trade laws.

  • International Buyers: With your explicit consent, we may share product catalogs, pricing, and company profiles with vetted international buyers as part of our B2B matchmaking and lead generation services.

  • Legal Compliance: We may disclose information if required to do so by law, court order, or subpoena, or to protect the rights, property, or safety of Globlix, our users, or the public.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity subject to the continuity of this Privacy Policy.

6. CROSS-BORDER DATA TRANSFERS

Due to the international nature of global trade, your data (such as shipping manifests, commercial invoices, and business profiles) may be transferred to, stored, and processed in jurisdictions outside of India. By utilizing our Services, you consent to such cross-border transfers, acknowledging that Globlix will take commercially reasonable steps to ensure your data is treated securely and in accordance with this Policy and applicable international trade regulations.

7. DATA SECURITY

We implement rigorous, industry-standard administrative, technical, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. DATA RETENTION

We retain your personal and corporate information only for as long as is necessary for the purposes set out in this Privacy Policy. Furthermore, under Indian taxation, customs, and corporate laws, we are legally required to retain specific transactional, trade, and compliance records for statutory periods (typically ranging from 5 to 8 years) even after the termination of our services.

9. YOUR RIGHTS

Subject to applicable laws, you possess the following rights regarding your data:

  • Access: The right to request a copy of the personal data we hold about you.

  • Rectification: The right to request correction of inaccurate or incomplete data.

  • Erasure: The right to request the deletion of your data, subject to our statutory retention obligations.

  • Withdrawal of Consent: The right to withdraw consent for data processing at any time, noting that this may impede our ability to provide certain Services.

To exercise these rights, please contact our Grievance Officer using the details provided below.

10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of our website.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services (e.g., government portals, payment gateways). We are not responsible for the privacy practices or content of these third-party entities. We encourage you to review the privacy policies of any third-party sites you visit.

12. MODIFICATIONS TO THIS POLICY

Globlix reserves the right to amend or update this Privacy Policy at our sole discretion. Any changes will be posted on this page with an updated "Effective Date." Continued use of our Services following the posting of changes constitutes your acceptance of such revisions.

13. GRIEVANCE OFFICER AND CONTACT INFORMATION

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are provided below:

Name: Indra Prakash

Designation: Grievance Officer / Data Protection Officer

Email: support@globlix.in

Address: Tara Nagar, V.I.T Road, Jagatpura, Jaipur (Raj.)-302017 India